What We Do > Project Management
Red Attic website design and development follows PRINCE2 project management methodology to control delivery of its projects. PRINCE2 is a recognised project framework developed by Office of Government Commerce. Red Attic will assign each client with a dedicated project manager, who will work with the client and any other stakeholders from the outset to form a project board and build clear and concise project requirements, agree customer quality expectations for each deliverable and develop a staged timeline for completion with clear milestones.
The project board will receive regular updates on progress and Red Attic will manage the project by exception, reporting on any unexpected delays and convening meetings where necessary. Red Attic will keep a detailed change log which documents any off-spec change requests and will clearly communicate to the client if these changes can be met as part of the brief or whether additional expenditure could be incurred.
Online collaboration tools
Red Attic utilises http://redattic.basecamphq.com to manage its project delivery. Key contributors within the client's company will be provided with login details to this platform which enables Red Attic to run and deliver the project together with the client.
Key features of this platform is that it allows 360 degree visibility on tasks and milestones for the project, enables tracking of work completed to date and provides collaborative file sharing and communication throughout the project life cycle.
Time tracking and ongoing support
In addition to the above project management tools, Red Attic deploys a support ticketing request system http://redattic.zendesk.com. For use during the term of support contracts, this central point allows the client to submit and review requests to Red Attic in a structured and recorded fashion, both online and directly via email.
Each ticket submitted is allocated to the most appropriate member of the Red Attic team who will respond within 1 hour of receipt (during office hours), and will follow up the request directly with the client. As most support contracts are time based, Red Attic monitors the time spent resolving support tickets and planned changes through our time tracking application. This application is not visible to the client, but is distributed via the desktop to all members of the Red Attic management and development team and enables each user to log precisely the amount of time spent working on the project.
Summary reports are made available to the client and are the basis for billing.